Message Reassignment and Requesting Replies
In Spoke, most campaigns are set to unassign replies that you haven’t responded to within a certain time frame, generally 90 minutes. This is so we don’t leave people waiting too long — for events or elections, it can be important for to us respond quickly! We may also manually unassign first texts if you request them but don’t send them in a timely manner.
If you want to avoid your conversations being reassigned, please make sure you check Spoke frequently.
When answering replies in conversations started by another volunteer:
- Read through the conversation to see what’s been said.
- Check that tags have been properly applied and responses have been recorded.
- Continue the conversation as normal.
If you feel it’s appropriate, such as when taking over a conversation that’s been a long back and forth, you can introduce yourself with a message like “Hi X, I’m Y taking over for Z…”
However, if the conversation is likely to end (such as a simple “yes,” “no,” “wrong number,” or “opt out” response), feel free to skip the introduction and simply reply using the appropriate response.